31/10/2022 Franck Bugnet Trick

How to solve product photos being not displayed in Merlin Backoffice ?

This tip will help you understand the reasons why photos of your products in Merlin Backoffice are not displayed and how to fix them.


Applicable to : Merlin Backoffice ™, PrestaPricing and PrestaCategorie addons (tuto and screen shots made with PrestaPricing)

What should I do if product pictures are not displayed?

Here may be various causes, but the most likely is that the _default option is not checked in the display settings. "

Indeed, since PrestaShop 1.5, the name of the files of the images is often extended by a dash and the name of the theme as suffix. Thus the file 4562_smal.jpg is renamed 4562_small_default.jpg for the default theme of PrestaShop.

In this case, it must be indicated to Merlin Backoffice so that it looks for and finds the right files, by checking this option:

What should I do if product photos are not displayed in PrestaPricing and PrestaCategory?

Alternatively, your theme requires replacing the word _default with the name of your theme in the same place.

For example, if your theme is named my_theme, depending on the settings in PrestaShop, you may need to set Merlin Backoffice like this (do not forget the hyphen):


What should I do if product photos are not displayed in PrestaPricing and PrestaCategory?

Finally, it may be necessary to empty the PrestaPricing cache, for all images, by clicking on this button representing a barred watch in the right part of the "Pictures" sub tab of the "Variations and images" tab:


What should I do if product photos are not displayed in PrestaPricing and PrestaCategory?

And :


What should I do if product photos are not displayed in PrestaPricing and PrestaCategory?

All that remains is to refresh the display of the tables.


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