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[TIPS]PrestaPricing or PrestaCategories suddenly refuse to start any longer

Author
Post

Franck B.

Registered on : 12/04/2011

Posts : 483

Posted : 12/06/2015 18:55:24 "Quote"

Hi,

In recent days, three identical cases were raised to Sitolog, PP or PC, which worked very well until now, suddenly refuses to start, blocked at the first window with an hourglass which never finishes.

In all three cases the culprit was the Avast anti virus , which after an update , blocks both programs for an unknown reason.

The brutal solution is to disable Avast, but there is a softer one :

Go to Avast settings and open the " Exclusions " tab. Ask to add a new exclusion, then browse through the C: hard drive and select the folder in which you installed PP or PC.

Regards
Franck