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Personnal assistance


The support is free at Sitolog, on all our add-ons.
Please always check first if the answer to your question is provided in the knowledge base and watch the free video tutorial covering the same topic.

How to join us :

  • Using the tchat (bottom right corner in this site): appropriated to get an immediate and quick answer to a simple question, even when we are busy on the phone.
  • You can also use our forum, preferrably for generic questions, with no urgency.
  • Per email using the form contact. We try to answer to all emails the same day.
  • By phone :
+33 (0)4 74 58 92 43


Trick : when using Merlin, simply click on one the "Sitolog QuickSupport" buttons, this is opening a light version of Teamviewer and will remind you what is our phone number. Call us and share the ID and password provided by Teamviewer. 
Teamviewer is a software allowing you to share your screen and mouse with us. So we can better understand your issue and show you how to solve it.
This is all free, so do not hesitate.


If you need more, you can also buy a personnal support ticket. We have some covering the addons installation and some for being coached to import your file from A to Z or to repair a corrupted database.
We do not deliver outsourcing services to managed your data or business. So these personnal assistances have two main objectives :

  • Grant the success of the import or database repair.
  • To teach you on how to re-do it by yourself.


Importation coaching 2h
products + categories
Importation coaching 3h
products + combinations


Usefull ressources for PrestaShop merchants


PrestaShop user documentation


Referral program


E-shop managers

Recommend Merlin to your friends and receive a 5€ credit for each of them making an order. They will also receive a 5% discount code applicable to their first order.

You need to have at least one valid order into your account to recommend to someone. Your referral code is then immediatly created and available in your account page.


Web agencies, freelances,...

With our affiliate program, you can earn up to 15% of the turn over generated, according the volume of sales. Your customers will also receive a 5% discount code applicable to their first order.

You need to have at least one valid order of Merlin into your account to join the affiliate program. Your affiliation code is then immediatly created and available in your account page.

When three of your affiliated customers got Merlin, we refund your own license on a simple request (purchase credit available on the site)

When you reach five, you can receive for free the multi shops extension to manage the five (or more) database of your customers using Merlin Backoffice.

The only remaining cost is the optional free upgrades annual subscription.